Porting a telephone number is a six-step process that can take up to four (4) weeks depending on the type of number you are porting and the country the number is located in. The process includes a lot of coordination between your current carrier as the RespOrg (responsible organization) to transfer to PhoneWagon.
You will need the following for a successful request:
If everything in Step 1 was done correctly, you can expect your Porting request to be approved in 24 hours. Again, depending on the type of number you are porting (for example, Toll-Free or Landline), the approval time may vary
This can take up to 24 hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
This can take one (1) week to complete.
At this point, your request will either be approved or rejected:
PhoneWagon will send you an email of your porting date for when your number will be transferred to PhoneWagon. Once your date has passed and you’ve verified the number has transferred to your PhoneWagon account, you can begin using your number. Please configure your number(s) at this time.
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